Stephanie Santos, Author at Harvard Business Publishing

4 Employee Engagement Best Practices L&D Leaders Must Follow

Stephanie Santos — Mon, 13 Nov 2023 09:37:09 +0000

IN BRIEF: Investing in L&D throughout the enterprise can unlock deeper employee engagement and commitment. Personalized learning paths tailored to skills and needs gaps foster a sense of value and support for employees. Leveraging technology and offering contextualized and social learning experiences boosts engagement and improves learning outcomes. Despite how often we in the talent management world talk about employee engagement, very few members of the global workforce report a high level of involvement and enthusiasm in both their work and workplace. In fact, not even one in four employees (23%) feel engaged in their jobs.[i] As employers and […]

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To Improve Critical Thinking, Don’t Fall into the Urgency Trap

Stephanie Santos — Fri, 02 Dec 2022 12:00:18 +0000

Too often at work, people rely on expertise and past experiences to jump to a conclusion. Yet research consistently shows that when we rush decisions, we often regret them—even if they end up being correct.[i] Why we hasten decision making is quite clear. We’re inundated with incessant distractions that compete for our attention, and, at the same time, we’re facing profound pressure to go faster and drive our businesses forward, even when the path ahead is unclear. In the aftermath of information overwhelm, evolving technology, and rapidly changing business environments, people often unconsciously fall into a pernicious paradox called the “urgency […]

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Make Purpose Real for Employees

Stephanie Santos — Fri, 30 Sep 2022 14:23:36 +0000

According to the results of a global survey, just over half (52%) of jobseekers would not accept a job offer if they did not know or agree with a company’s values or purpose.[i] What’s more, 90% of respondents from another poll said that work should bring a sense of meaning to their life.[ii] Despite the increasing importance of purpose in corporate life—and its role in attracting and engaging talent— many organizations have no stated purpose, and those that do often struggle to cascade their purpose across the organization. In fact, only 15% of frontline managers and employees state that […]

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Employee Engagement: Our Favorite Reads

Stephanie Santos — Thu, 11 Aug 2022 13:26:26 +0000

Employees are feeling less engaged at work for the first time in the last 10 years. An annual survey by Gallup suggests that around 32% of employees feel engaged, a figure that has fallen from 36% in 2020.[1] As workers worry over layoffs and rescinded job offers, organizations engaging with the talent they have now has never been more important. When engagement levels are high not only do profits grow, but turnover is lower, customers are satisfied, and employees feel committed to their organization. With so many external factors affecting performance, leaders must focus on fostering a strong relationship with […]

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How to Help Any Employee Grow

Stephanie Santos — Wed, 27 Jul 2022 13:00:35 +0000

According to results from a recent Harvard Business Publishing survey, the greatest influence on employee retention is opportunities to learn and grow. To better understand how managers can help any employee grow, I sat down with Angela Cheng-Cimini, Chief Human Resources Officer at Harvard Business Publishing. Angela has successfully navigated the Harvard Business Publishing workforce throughout the COVID-19 pandemic. With over 30 years of Human Resources experience, Angela has shepherded businesses through start-up, growth, and maturity with key responsibility for helping organizations identify and build the necessary organizational capabilities. STEPHANIE: I often hear you reference the “employee […]

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Human-Centered Leadership: A Conversation with Alaska Airlines and Arch Insurance

Stephanie Santos — Thu, 23 Jun 2022 11:06:33 +0000

The global workforce is, in a word, stressed. Around the world, employees are wrestling with economic shocks, supply and labor shortages, and geopolitical instability — while reeling and healing from the challenges of the past two years. Rarely in the history of work has the call for human-centered leadership been so clear and so urgent. Earlier this month, I had the opportunity to sit down (virtually) with Shannon Simon, AVP of Learning and Development at Arch Insurance, and Tiffany DeHaan, Managing Director of Culture, Learning, and Inclusion at Alaska Airlines, to explore how their organizations are responding to today’s pressures. […]

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6 Experts on the Future of Leadership

Stephanie Santos — Thu, 16 Jun 2022 20:02:18 +0000

As leaders, we strive to unlock the potential of our people. But how do we transform our talent and grow our organizations when the new world of work can’t stop changing? Earlier this month, we heard some answers from experts on the future of work and leadership. Harvard Business Publishing Corporate Learning invited our partners and clients to a virtual conversation around human-centered leadership, featuring keynotes from some of today’s leading thinkers on organizational growth, anti-racist leadership, and learning amid hybrid work. The conversations couldn’t have been more timely. When we asked our clients what keeps them up at […]

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