Measuring The Impact Of Leadership Development: Getting Back To Basics
In the 60-plus years since Donald Kirkpatrick published his landmark dissertation on the four levels of learning evaluation, there is still great debate about our ability to measure the impact of leadership development. The debate is understandable—it’s much easier to measure things with a direct result, like reducing errors in a manufacturing plant, or improving first call resolution in a call center. Pick the right metric, assess before and after training, have a control group, minimize the impact of special variables … the process is fairly straightforward. But leadership development feels like a different animal that shouldn’t be held to […]